Someone I know is struggling with a gaming addiction — what should I do?

Start by talking to them with compassion. Stay by their side rather than leaving them alone. If needed, let us know at support@fu99.mom — we can provide assistance in confidence. Professional mental health support can also be effective. Remember, asking for help is a sign of courage, not weakness.

For ages 21+ only

Responsible Gaming at fu99

fu99 believes gaming is for enjoyment — not stress. To keep you safe, we provide deposit limits, self-exclusion, and 24/7 support.

Why is responsible gaming important?

Online gaming brings people fun, excitement, and entertainment. But like any leisure activity, it is best enjoyed in moderation. As a safe and trustworthy platform in Bangladesh, fu99 is committed to protecting the mental and financial wellbeing of every user.

When gaming becomes uncontrolled, it can have a negative impact on a person's personal life, family relationships, and financial stability. That is why fu99 has a range of protective tools and measures in place, so every player can enjoy themselves within their limits.

We believe responsible gaming is not just about rules — it is part of a healthy lifestyle. If you ever feel that gaming is getting out of your control, fu99's support team is always there for you.

Age limit policy: 21+

Important age policy

To participate on the fu99 platform, you must be 21 years of age or older. This is a strict rule that applies without exception.

We verify age during account verification.
If it is found that a minor is operating an account, that account will be closed immediately.
If someone you know who is underage is attempting to use fu99, please let us know at [email protected].

Our protective tools

Deposit Limit

Set in advance how much you will deposit daily, weekly, or monthly. Once a limit is set, you cannot deposit beyond it — this keeps your budget protected.

Time-Out Feature

If you feel you need a break, put your account on pause for a set period. You can take a time-out from 1 day up to 6 weeks.

Self-Exclusion

Choose self-exclusion for a long-term break. You can keep your account closed from 6 months up to permanently. This decision cannot be reversed while it is active.

Loss Limit

If your losses exceed a set amount, fu99 will automatically alert you. This measure protects you from overspending.

24/7 Support

Contact our support team at any time via live chat or by emailing [email protected]. They can assist in both Bengali and English.

Reality Check

fu99 reminds you at regular intervals how long you have been playing. This small reminder helps you stay aware and make informed decisions.

Signs of problematic gaming

Ask yourself these questions to understand whether gaming is becoming a problem:

Are you spending more time or money than you planned?
Do you feel the urge to play more to recover losses from gaming?
Are you neglecting family, friends, or work to focus on gaming?
Are you lying to family or friends about your gaming?
Do you feel restless or anxious when you are not playing?
Are you taking on debt or dipping into savings to cover gaming costs?

If the answer to any of the above questions is yes, contact fu99's support team without delay. Asking for help is a sign of courage.

Activate protection tools

Access your account

Choose a tool

Select whichever you need — deposit limit, loss limit, time-out, or self-exclusion.

Set your limit

Set a limit that fits your budget and time. A cooling-off period applies if you want to make changes.

Get support

For any issue, talk to us via live chat or at [email protected]. We are always ready.

The golden rules of healthy gaming

fu99 wants you to enjoy every gaming session. Following a few simple habits will keep gaming a fun experience at all times:

Play for entertainment only — do not treat gaming as a livelihood or source of income.
Set a budget first — only spend money that you can afford to lose without it causing problems in your life.
Stick to time limits — take regular breaks instead of playing for long stretches at a time.
Do not play on impulse — avoid gaming when you are stressed, sad, or angry.
Do not try to chase losses — placing more bets after a loss often makes the situation worse.
Spend time with family — gaming should not replace other relationships and activities.
Do not play under the influence of alcohol — playing with a clear head leads to better decisions and a more enjoyable experience.

Protecting family and loved ones

If you believe a family member or someone close to you is struggling with a gaming problem, there are some steps you can take:

First, talk about it openly — not with anger or criticism, but with compassion. Let them know you want to help and that they do not have to face it alone.

Second, inform fu99's support team. We can take action regarding the relevant account and provide guidance.

Third, consider seeking help from a professional mental health counsellor. Mental health services in Bangladesh are becoming increasingly accessible, and seeking help in this area is completely normal.

Live Chat Support

Talk to our support representative in Bengali any time, 24/7 — in complete confidence.

Email Support

Write to us at [email protected] — we respond in both Bengali and English.

Responsible Gaming FAQ

Log in to your fu99 account, go to Account Settings, and find the "Responsible Gaming" section. From there you can set a daily, weekly, or monthly deposit limit. A cooling-off period applies when increasing a limit, but decreasing one takes effect immediately.

No. Activating self-exclusion only temporarily blocks access to your account — your data is not deleted. Once the exclusion period ends (and after any applicable cooling-off period), you can contact the support team to reactivate your account.

A time-out is a short-term break — typically from 1 day up to 6 weeks. It is suited for a relatively brief pause. Self-exclusion is a long-term solution — for 6 months or more — and cannot be cancelled by you while it is active.

fu99's support team is available 24/7 via live chat and email at [email protected]. If you feel you are losing control over your gaming, we can immediately activate protection tools, restrict your account, and provide guidance — in complete confidence.

Absolutely not. fu99 is for users aged 21 and above only. Age is verified during account registration, and if there is evidence that a minor is using an account, that account will be closed immediately.

Start by talking to them with compassion. Stay by their side rather than leaving them alone. If needed, let us know at [email protected] — we can provide assistance in confidence. Professional mental health support can also be effective. Remember, asking for help is a sign of courage, not weakness.

Play responsibly, enjoy the fun

May every gaming experience at fu99 be safe, within your limits, and enjoyable. Keep your protection tools active and contact us for any support you need.