fu99's Privacy Policy

fu99 ("we", "us", "platform") is a safe and reliable online gaming service in Bangladesh. When you use our website, you share certain personal information with us. This Privacy Policy ("Policy") explains what types of information we collect, how we use it, who we share it with, and how you can maintain control over your information.

Please read this Policy carefully. By using fu99's services, you are considered to have agreed to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services. For any questions, contact us at [email protected].

1 Types of Information Collected

We may collect the following types of information from you:

1.1 Information You Provide Directly

• Name, email address, and information provided when creating an account.
• Date of birth and identity document information provided for age verification.
• Payment information required for financial transactions (such as bKash, Nagad, Rocket, Upay, or bank account details).
• Messages or complaint details you provide when contacting us.

1.2 Automatically Collected Information

• IP address, browser type and version, and operating system.
• Information about your browsing behavior, page visits, and session duration.
• Information collected through cookies and similar tracking technologies.
• Technical information about your device type and screen resolution.

1.3 Transaction & Gaming Information

• History of deposits, withdrawals, and gaming activity.
• Records of bonus and promotional offer usage.
• Your preferred game categories and play style.

2 Purpose of Using Information

fu99 uses collected information for the following purposes:

2.1 Service Operation & Improvement

• Creating, verifying, and managing your account.
• Processing financial transactions and ensuring security.
• Maintaining and improving the technical performance of our platform.
• Personalizing your gaming experience.

2.2 Customer Service & Communication

• Responding to your complaints, questions, or requests.
• Informing you about service changes or new policies.
• Sending relevant promotional messages (subject to your consent).

2.3 Security & Compliance

• Preventing fraud, money laundering, and other illegal activities.
• Ensuring age verification — our services are for those aged 21 and above only.
• Enforcing responsible gaming policies.
• Meeting legal and regulatory obligations.

3 Data Storage & Security

fu99 follows industry-standard security measures to keep your information safe.

3.1 Encryption & Technical Protection

All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption technology. During financial transactions, your payment information is separately encrypted and stored under restricted access controls.

3.2 Retention Period

We retain your information for as long as your account is active or as needed to provide services. Some information may be retained for a set period to meet legal obligations. Financial transaction records are kept for audit purposes even after an account is closed.

3.3 Access Control

Only authorized personnel can access your personal information, and they are required to work under strict confidentiality agreements. We regularly review and update our security measures.

4 Data Sharing & Third Parties

fu99 does not sell your personal information. However, information may be shared with trusted third parties in certain specific circumstances:

4.1 Service Provider Partners

• Payment processors (bKash, Nagad, Rocket, Upay, and banking institutions) — only the information necessary to complete transactions.
• Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi) — information necessary to ensure the gaming experience.
• Technology and cloud service providers — for platform operations.

4.2 Legal Requirements

Information may be disclosed as required to comply with court orders, government directives, or legal obligations. In such circumstances, we will disclose only the necessary information.

4.3 Third-Party Policies

Our partners are governed by their own privacy policies. fu99 does not have direct control over their use of information, but we ensure that they maintain industry-standard security practices.

5 Cookie Policy

Cookies and similar technologies are used on the fu99 website. Cookies are small data files stored in your browser.

5.1 Use of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: For understanding and improving platform usage.

5.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

6 Your Rights

As a fu99 user, you have the following rights over your own information:

6.1 Right to Access

You can request at any time to find out what information we hold about you. We generally respond to such requests within 30 business days.

6.2 Right to Rectification

If you believe that any information we hold about you is incorrect or incomplete, you may request a correction. We will make the necessary changes as quickly as possible.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may continue to be retained as required by legal obligations or for the maintenance of financial records.

6.4 Opt-Out of Marketing Communications

You can stop receiving promotional messages at any time. To do so, let us know at [email protected].

7 Child Protection

fu99's services are for those aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification during account creation is a mandatory step for us.

If we become aware that a minor is using our services or that we hold their information, we will immediately close the relevant account and delete the collected information.

8 International Data Transfers

fu99 primarily operates with a focus on the Bangladesh market. Our servers and data processing systems may be located in various regions. For international transfers of data, we ensure that the receiving party maintains adequate data protection standards.

Our contracts with all service provider partners include data protection provisions, which ensure the security of your information.

9 Policy Changes

fu99 may modify or update this Privacy Policy from time to time. For any significant changes, we will:

• Update the date on this page.
• Notify you of the changes via your registered email if necessary.
• Display a notice on the platform for important changes.

If you continue to use our services after any changes, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

10 Contact

If you have any questions, complaints, or data-related requests about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our website

Our privacy team is able to handle your requests in both Bengali and English. We take every communication seriously and try to respond as quickly as possible.